Making conversations easier – telephone consultations

Many healthcare staff are now carrying out consultations on the telephone. This is often a type of consultation that staff have not encountered prior to COVID-19 and can be an area of anxiety. Applying the core skills of the Calgary-Cambridge guide to Telephone Consultations provides a structured and patient-centred approach. This step-by-step guide provides guidance  about initiating the session, gathering information, providing information and planning, closing the session and delivering bad news on the telephone.

Click here to download the mobile guide

You can also take the 1-hour Communication Skills for Telephone Consultations online course. Click here to access the course.