Business Manager Grade VII – Grade Code 0582

November 20, 2020
Job Type Full Time
Function Management/Admin/ICT
Location Connolly Hospital, Dublin


Job Title and Grade
Business Manager Grade VII – Grade Code 0582

Campaign Reference
CH 226/20
Please quote the Campaign Reference when applying

Closing Date
Noon Friday, 4th December 2020

Job Type
Permanent Full Time Position

Proposed Interview Date(s)
Mid – Late December 2020

Taking Up Appointment
A start date will be indicated at job offer stage

Organisational Area
RCSI Hospital Group
Connolly Hospital, Blanchardstown, Dublin 15

Location of Post
Connolly Hospital, Blanchardstown (CHB)

Informal enquiries
Marie Murray, Director of Operations, Connolly Hospital –

Details of Service

RCSI Hospitals Group covers a population of over 800,000 people.  Connolly Hospital’s Catchment Population of over 331,000 covers Dublin West, North Kildare and South Meath.

Connolly Hospital Blanchardstown is a major teaching hospital providing a range of acute medical and surgical services, day care, outpatient, diagnostic and support services.  Emergency services are provided on a 365-day, 24 hour basis.  Multi-disciplinary teams representative of medical, nursing, allied health professionals, management and general support staff play a pivotal role in the development, delivery, monitoring and evaluation of these services.  The hospital has a current bed complement of 391 beds.

The hospital is affiliated to the Royal College of Surgeons in Ireland (RCSI) for medical education, to Dublin City University (DCU) for nursing education     and to University College Dublin (UCD), Trinity College Dublin (TCD) and the Institute of Technology for allied health professional education.

Reporting Relationship

The Business Manager has a reporting relationship to the Director /Deputy Director of Operations and a working relationship with the wider Executive Management Team.

Purpose of the Post

To provide business planning support to the Executive Management team at Connolly Hospital and Clinical Directorates in the operational and strategic development of Services at Connolly Hospital.

To provide leadership on all aspects of scheduled care, working closely with the scheduled care managers to achieve KPI’s

To provide operational management of clinical administration staff and relevant areas as designated.

Principal Duties and Responsibilities

Service Planning & Development

  • To be responsible for the co-ordination, review and planning of services as required and to support the development of plans to achieve changes in service provision, working closely with the Hospital Manager, Clinical Director, Director of Operations, Executive Management Team and all relevant hospital staff
  • Work collaboratively with the Hospital Manager, Executive Management team, Clinical Directorates on operational and strategic development including Key Performance Indicators (KPIs) and project management.
  • Identify cost improvements, service developments and income generation opportunities within designated areas
  • Develop business cases and/or other proposals for improvements or modernisation of services.
  • Contribute to the development and implementation of corporate strategies and decisions within the hospital.
  • To promote a corporate approach to the hospital’s overall strategy objectives, mission and values.
  • Lead projects which improve the quality of services provided to patients evidenced by improved performance against national and international benchmarks.


Data & Performance Management

  • Provide reports on hospital activity and performance as required by the Hospital Manager on a regular basis
  • Identify and develop KPIs consistent with Connolly Hospital’s service plan and the overall objectives of the RCSI hospital group
  • Manage the delivery of KPIs as a routine and core business objective / develop Action Plans to address non-attainment of KPI targets
  • Monitor and track performance targets and develop internal and external comparative performance monitoring information to support and inform decision-making hospital wide.
  • Ensure that the quality of data regarding all activity within the sphere of responsibility is of the highest quality.


People & Resource Management

  • Effective professional and operational management of clinical administration staff as designated.
  • Review and analyse clinical administrative resource requirements across critical services and be responsive to service developments
  • Develop training and education plan encompassing mandatory, corporate and personal development objectives to realise the capabilities and contribution of all staff
  • Review Consultant practice plan 


Quality Assurance

  • Contribute to the coordination of the Hospital’s self assessment against the National Standards and promote awareness towards achieving a strong culture of Safety and Continuous Quality Improvement in the Hospital
  • Monitor and coordinate a programme of audit within the Hospital
  • Evaluate the Clinical Administrative Systems and Processes to ensure adherence to Standards (Local, National and International).
  • Contribute to the development and lead on the implementation of best practice service modernisation and improvement plans and strategies as required.
  • Continuously evaluate the effectiveness of the services and introduce related changes where appropriate
  • Ensure compliance with legislation
  • Have a strong working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc.


Quality & Patient Safety

  • Familiarise themselves with the relevant organisational policies, procedures & standards and attend training as appropriate in the following areas:
  • Continuous Quality Improvement Initiatives
  • Risk Management Strategy and Policies
  • Hygiene Related Policies, Procedures and Standards
  • Decontamination Code of Practice
  • Infection Control Policies
  • Healthcare Audit as part of the MDT
  • Safety Statement, Health & Safety Policies and Fire Procedure
  • Data Protection and confidentiality Policies


The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office

Eligibility Criteria- Qualifications and/ or experience

Eligible applicants will be those who on the closing date for the competition have the following experience as relevant to the role


  • Proven track record of leading and delivering projects on time that are innovative and drive improvement in a health care setting or related service.


  • Proven, documented experience of complex data interrogation and statistical analysis in a multi faceted organisation including high level of accuracy and attention to detail, and the ability to deliver analytical outputs to a high standard.


  • A demonstrated record of supporting the delivery of change and experience of managing and working collaboratively with multiple stakeholders.


  • Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office.



A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.



Each candidate for and any person holding the office must be of good character



The Public Service Superannuation (Age of Retirement) Act, 2018* set 70 years as the compulsory retirement age for public servants.


       * Public Servants not affected by this legislation:

Public servants recruited between 1 April 2004 and 31 December 2012 (new entrants) have no compulsory retirement age.

Public servants recruited since 1 January 2013 are members of the Single Pension Scheme and have a compulsory retirement age of 70.

Post Specific Requirements

Operational knowledge of a hospital with proven track record in leadership and managing change projects

Other requirements specific to the post

IT skills relevant to the role

Skills, competencies and/or knowledge

Candidates must demonstrate the following;


Professional Knowledge and Abilities

  • Experienced in review and development of performance indicators that have supported and driven performance improvement
  • Proven track record in the compilation of succinct reports, presentation of complex statistical and financial data and ability to interrogate variances on a service specific basis
  • Knowledge and interest in developments and current thinking in relation to best practice in business information systems / business intelligence
  • Highly proficient in the Microsoft Office suite, including MS Word and Excel
  • Strong working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role
  • Strong working knowledge of quality and safety systems as they apply to a healthcare setting


Planning and Delivering Results

  • Excellent organisational and time management skills to meet objectives within agreed timeframes and achieve quality results
  • Ability to take personal responsibility to initiate activities and drive objectives through to a conclusion
  • Evidence of effective project planning and organisational skills including an awareness of resource management and the importance of value for money
  • The ability to improve efficiency within the working environment and the ability to evolve and adapt to a rapid changing environment
  • A proven ability to prioritise, schedule and deliver on a wide variety of tasks and to manage competing demands and deadlines while consistently maintaining high standards and positive working relationships
  • The ability to seek and seize opportunities that are beneficial to achieving organisation goals and strives to improve service delivery


Critical Analysis, Problem Solving & Decision Making

  • Demonstrate problem solving, numerical, analytical and decision making skills
  • Ability to consider the range of options available, involve other parties at the appropriate time and level, to make balanced and timely decisions
  • Practical experience and knowledge of evidence based decision making practices and methodologies


Building and Maintaining Relationships – Communication

  • Excellent interpersonal and communications skills to facilitate work with a wide range of stakeholders
  • Evidence of being a positive agent of change and performance improvement
  • Demonstrate strong influencing and negotiating skills to achieve results

Campaign Specific Selection Process - Ranking/Shortlisting / Interview

A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your curriculum vitae.  The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification.  Therefore it is very important that you think about your experience in light of those requirements.


Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. 


Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation.

Code of Practice

The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The Code of Practice sets out how the core principles of probity, merit, equity and fairness might be applied on a principle basis. The Code also specifies the responsibilities placed on candidates, facilities for feedback to applicants on matters relating to their application when requested, and outlines procedures in relation to requests for a review of the recruitment and selection process and review in relation to allegations of a breach of the Code of Practice.  Additional information on the HSE’s review process is available in the document posted with each vacancy entitled “Code of Practice, Information for Candidates”.

Codes of practice are published by the CPSA and are available on in the document posted with each vacancy entitled “Code of Practice, Information for Candidates” or on

The reform programme outlined for the Health Services may impact on this role and as structures change the job description may be reviewed.

This job description is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned.

Business Manger Grade VII - Terms and Conditions of Employment


The vacancies for these posts are permanent full time.

The posts are pensionable.  A panel may be created from which permanent vacancies of full time duration and specified purpose vacancies may be filled. The tenure of these posts will be indicated at “expression of interest” stage.

Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013.


The Salary scale for the post (01/10/20) €50,834, €52,074, €53,527, €54,982, €56,444, €57,748, €59,077, €60,369, €61,653, LSI €63,864, LSI €66,081

Working Week

The standard working week applying to the post is to be confirmed at job offer stage.


HSE Circular 003-2009 “Matching Working Patterns to Service Needs (Extended Working Day / Week Arrangements); Framework for Implementation of Clause 30.4 of Towards 2016” applies. Under the terms of this circular, all new entrants and staff appointed to promotional posts from Dec 16th 2008 will be required to work agreed roster / on call arrangements as advised by their line manager. Contracted hours of work are liable to change between the hours of 8am-8pm over seven days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement (Implementation of Clause 30.4 of Towards 2016).

Annual Leave

The annual leave associated with the post will be confirmed at job offer stage.


This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme.  Pension scheme membership will be notified within the contract of employment.  Members of pre-existing pension schemes who transferred to the HSE on the 01st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31st December 2004


Every appointment of a person who is not already a permanent officer of the Health Service Executive or of a Local Authority shall be subject to a probationary period of 12 months as stipulated in the Department of Health Circular No.10/71.

Protection of Persons Reporting Child Abuse Act 1998

As this post is one of those designated under the Protection of Persons Reporting Child Abuse Act 1998, appointment to this post appoints one as a designated officer in accordance with Section 2 of the Act.  You will remain a designated officer for the duration of your appointment to your current post or for the duration of your appointment to such other post as is included in the categories specified in the Ministerial Direction. You will receive full information on your responsibilities under the Act on appointment.

Mandated Person Children First Act 2015

As a mandated person under the Children First Act 2015 you will have a legal obligation:

  • To report child protection concerns at or above a defined threshold to TUSLA.
  • To assist Tusla, if requested, in assessing a concern which has been the subject of a mandated report.

You will remain a mandated person for the duration of your appointment to your current post or for the duration of your appointment to such other post as is included in the categories specified in the Ministerial Direction.  You will receive full information on your responsibilities under the Act on appointment.

Health & Safety

It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named and roles and responsibilities detailed in the relevant Site Specific Safety Statement (SSSS).


Key responsibilities include:


  • Developing a SSSS for the department/service[1], as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work.
  • Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems Of Work (SOW) that are planned, organised, performed, maintained and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection.
  • Consulting and communicating with staff and safety representatives on OSH matters.
  • Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee.
  • Ensuring that all incidents occurring within the relevant department/service are appropriately managed and investigated in accordance with HSE procedures[2].
  • Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate.
  • Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings for example.


Note: Detailed roles and responsibilities of Line Managers are outlined in local SSSS.

[1] A template SSSS and guidelines are available on the National Health and Safety Function/H&S web-pages

[2] See link on health and safety web-pages to latest Incident Management Policy